Cancellation & Modification Policy

1. How to Modify or Cancel

To modify your pickup time, change addresses, or cancel your booking:

• Immediate Call (Fastest): Contact our 24/7 dispatch desk directly on 0470 319 356 and quote your Booking Reference (e.g. NORTH-XXXXXX).
• Email Notice: Email Harish593980@gmail.com with your reference number at least 4 hours in advance.

2. Airline Flight Cancellations

If your incoming airline cancels or severely delays your flight, please notify us as early as practical. Because we actively monitor commercial flight numbers, inbound airport pickup times are dynamically rescheduled to your new confirmed touchdown time free of charge.

If your flight is cancelled entirely by the airline, no cancellation penalty applies provided we are informed before the driver commences transit to the terminal.

3. Late Cancellations & No-Shows

When a vehicle has already arrived on-site at your pickup location or was dispatched to a distant regional town (e.g. Seymour, Heathcote) and the passenger cancels without notice or fails to arrive after grace waiting periods, a call-out travel fee may be charged to partially compensate the driver's fuel and transit time.

4. Modifications & Route Changes

Need to add a passenger or an additional stop on the day of travel? Simply let your driver know or inform dispatch. Additional stops or significant route extensions are calculated transparently in accordance with Victorian CPVV regulated tariffs.